Tyres Northampton Named Pirelli Performance Centre of Year 2007
Pirelli Tyres has crowned Tyres Northampton as Pirelli Performance Centre (PPC) of the Year for 2007. The award is the culmination of a four month assessment programme which included the PPC technical audit followed by an onsite video “mystery shop.” The PPC technical audit covers a wide spectrum of areas including working practices, standard and maintenance of equipment, housekeeping and tyre/wheel removal procedures. In contrast, the video “mystery shop” focused on the consumer experience and levels of customer service. A tyre dealer gaining PPC status can justifiably claim to be amongst the most professional in the UK as expectations are high and audit standards stringent.