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Independent garage AJ Fleetcare wins The Motor Ombudsman’s National Garage Star Award

A family-owned independent garage in Leeds was the overall national winner of The Motor Ombudsman’s 2024 Star Awards. AJ Fleetcare became the third independent garage to claim the award since 2020. The motor industry accolades allow consumers to recognise businesses accredited to one or more of The Motor Ombudsman’s four Codes of Practice, or individual staff members, for delivering an exceptional level of service. This can be at the point when customers buy a car, have it maintained, or during the process of making a purchase or a claim on a warranty.

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Related news:

  1. The Motor Ombudsman launches Garage Stars 2021 Awards
  2. Tyre specialists shortlisted across Garage Star Awards regions
  3. LKQ Euro Car Parts headline sponsor for Automechanika Garage Awards 2024
  4. Simon Graeme Auto Service Centre named Servicesure Autocentre of the Year
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Poll shows rising costs pose biggest threat to vehicle repairers in 2024

Three-quarters (75%) of service and repair businesses polled foresee rising operational costs, taxes and energy bills to be the most significant operational challenges in 2024, followed by paying more for spare parts (58%), and recruiting qualified technicians to meet workload demands (58%).

Membership Required

If you are not yet a Tyrepress or Tyres & Accessories subscriber, you can change that here.

Subscribe now

Becoming a member has benefits such as:

  • Read our sector-leading articles in full
  • Full analysis of tyre business segments
  • Read Tyres & Accessories magazine online/in print

Already a member? Log in here

Related news:

  1. AA Garage Guide partners with Motor Ombudsman
  2. Motor Ombudsman upgrades knowledge base to include Covid-19
  3. The Motor Ombudsman launches Garage Stars 2021 Awards
  4. Borg & Beck produces clutch fault diagnosis chart for garages
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Autotech Training delivers Motor Ombudsman course

The Motor Ombudsman has worked with Autotech Training to equip its case handlers with a foundation of automotive technical knowledge. In the first technical training of its kind for the automotive dispute resolution body, the ‘Tech for Non Tech’ course was exclusively created by Autotech Training for The Motor Ombudsman.

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  1. Autotech Recruit rolls out on-site EV training
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  4. Dasos Michaelides helps Autotech Training expand into Northern Ireland
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Tyre specialists shortlisted across Garage Star Awards regions

The Garage Ombudsman

Tyre specialists may not have been named as outright winners this year, but there was at least one tyre retailer named in most of the Motor Ombudsman’s regional Garage Star awards categories. Nearly 1,100 customers submitted a nomination for an individual team member or business accredited to one or more of The Motor Ombudsman’s four Motor Industry Codes of Practice, who they felt had gone above and beyond to assist them during the last 12 months.

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Related news:

  1. Micheldever/Protyre moves up to fourth, Lodge Tyres jumps in retail rankings
  2. Eden Tyres to open 19th branch during 2021
  3. Eden Tyres opens 19th branch in Grantham
  4. The Motor Ombudsman launches Garage Stars 2021 Awards
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The Motor Ombudsman launches Garage Stars 2021 Awards

The Motor Ombudsman has launched its 2021 Garage Star Awards. The awards follow a successful inaugural 2020 recognition programme, which attracted more than 800 online customer nominations for Motor Ombudsman-accredited garages and dealerships across the UK. Cornwall-based Dukes AutoTech was crowned the first national winner. Two new awards have been added to the scheme for 2021, with 40 vehicle manufacturers accredited to The Motor Ombudsman’s New Car Code and 13 businesses that are part of the Vehicle Warranty Products Code eligible for two separate Customer Service Star Awards.

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  1. Crescent Motoring is Motor Codes’ UK Garage of the Year
  2. Accolade for Inverness garage
  3. AA Garage Guide partners with Motor Ombudsman
  4. Servicesure garage wins prestigious Scotlands Business Award
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Over a third of motorists planning early post-extension MOT

Motor Ombudsman

The majority of car owners have taken advantage of the six-month extension announced by the government in March to delay getting an MOT, according to a YouGov poll commissioned by The Motor Ombudsman. The study of 765 individuals in Great Britain, who have a car of three or more years of age, and that had an existing MOT certificate expiring between 30 March and 31 July 2020, revealed that 56 per cent had exercised their right to prolong taking their vehicle to a garage for the compulsory annual test.

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  1. Mechanics sentenced for issuing dodgy MOT certificates
  2. Automechanika Birmingham seminar programme unveiled
  3. The Motor Ombudsman wins TyreSafe Online and Social Media award
  4. Maha DUO+1 behind Northern Ireland MOT problems
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Motor Ombudsman upgrades knowledge base to include Covid-19

The Motor Ombudsman upgrades Knowledge Base with new Coronavirus category

The Motor Ombudsman has upgraded its online Knowledge Base with the introduction of a new category on the Coronavirus (COVID-19). It has been designed to help consumers answer frequently asked queries on car ownership, vehicle maintenance and dispute resolution, following the latest government measures which have recently been implemented in the UK.

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  1. NTDA: Tyre retailers, garages are “essential” during lockdown
  2. Independent garages more valued since start of coronavirus crisis
  3. More than half of UK garages closed, similar figures across Europe
  4. Garage reopening best-practice issued by GEA, SMMT
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Motor Ombudsman adds distance sales online training course

The Motor Ombudsman adds new course on distance sales

The Motor Ombudsman has added a new module on distance sales to its Chartered Trading Standards Institute (CTSI)-approved online training portfolio. Tailored to the needs of businesses operating in the motor industry, it joins the existing suite of web-based courses on Alternative Dispute Resolution (ADR), the Consumer Rights Act 2015 and the General Data Protection Regulation (GDPR).

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  1. Amazon.com Launches Online Wheel Store
  2. European tyre e-tail worth 5.47 billion euros by 2021
  3. Motokiki enters administration
  4. Goodyear the top-selling premium tyre on Delticom’s sites
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The Motor Ombudsman wins TyreSafe Online and Social Media award

The Motor Ombudsman won the 2019 TyreSafe Online and Social Media award. The tyre safety charity’s annual prize giving ceremony, which was recently held at Staffordshire’s St George’s Park, the home of the National Football Centre, acknowledges businesses and individuals, across eleven different categories, who have made a significant contribution to raising awareness about tyre safety-related issues during the past 12 mo

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Motor Ombudsman survey highlights gaps in winter tyre knowledge

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At a time when many motorists look to make plans to drive abroad for the Christmas break and the start of the ski season, a YouGov survey commissioned by The Motor Ombudsman suggests that 87 per cent of car owners in Great Britain are unaware which countries across the Channel have laws pertaining to winter tyre use.

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Related news:

  1. UK winter tyre sector is growing
  2. Falken says Euroall AS200 a ‘sensible’ UK alternative to ‘pricey’ winter tyres
  3. Survey: Canadians Steer Clear of Snow Tyres
  4. Price, access to charging, range the barriers to electric vehicle purchases – survey
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Automechanika Birmingham seminar programme unveiled

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Automechanika Birmingham’s seminar programme looks set to be the most comprehensive yet with a number of wide ranging topics discussed and technical advice available to visitors.

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  1. Lord Coe to speak at Automechanika Birmingham Aftermarket Power Network
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AA Garage Guide partners with Motor Ombudsman

Online search and booking platform, AA Garage Guide has unveiled its partnership with the Motor Ombudsman – formerly known as Motor Codes. As part of the new link, the Motor Ombudsman will advocate the AA Garage Guide platform to all of its accredited garages with immediate effect.

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  1. AA Garage Guide enlists patrols to pick best local garages
  2. Servicesure Autocentres welcomes launch of The Motor Ombudsman
  3. AA Garage Guide’s tow-in network gives patrols peace of mind
  4. Motor Ombudsman upgrades knowledge base to include Covid-19
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Servicesure Autocentres welcomes launch of The Motor Ombudsman

Servicesure Autocentres, the garage network run by The Parts Alliance, has welcomed the launch of The Motor Ombudsman. Paul Dineen, the network’s Head of Garage Programmes, said drivers would be given extra confidence knowing the service was there to offer help if things went wrong.

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  1. The Parts Alliance’s Servicesure garage programme reaches 400 members
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  3. 50 new Servicesure Autocentres since start of 2017
  4. Over 200 Servicesure Autocentres offering ‘Brakes for Life’
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