NFDA Dealer Attitude Survey shows improving satisfaction levels
The National Franchised Dealers Association (NFDA), which represents franchised car and commercial vehicle retailers in the UK, carries out the Dealer Attitude Survey twice a year. The survey has taken place continuously since 1989. With a total of 2,585 responses from 32 participating dealer networks, the survey received a response rate of 59.5 per cent. “It is positive that despite the significant disruption faced by our industry over the past twelve months, dealers are, on average, fairly satisfied with the relationship with their respective manufacturers”, said Sue Robinson, Chief Executive of the National Franchised Dealers Association (NFDA) which represents franchised car and commercial vehicle dealers in the UK, commenting on the results of the NFDA Dealer Attitude Survey winter 2020/2021 published on Monday 15 March 2021.