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Fieldens Enters the World of Rock and Roll

Specialist tyre distributor, Fieldens, based at Stowmarket, Suffolk has extended its specialist area of operation into the realm of pop concerts. Producers of the current Rolling Stones extravaganza required a method of propelling coloured tape into the air over the stage and turned to Fieldens to supply the answer. A series of large Bead Cheetah storage cylinders were mounted in a frame with the valves connected to solenoid switches. When charged the cylinders contained sufficient compressed air to launch the tapes high above the stage backdrop before they fell back in graceful arches.

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State-of-the-Art Warehouse Opens in Bahrain

In Bahrain, Abdulla Yousif Fakhro & Sons (AYF) has invested $1 million in a newly built warehouse and storage centre for Dunlop tyres. The facility, in Ma’ameer, has been operational since the start of the month, and the modern design of the building assists ventilation to help in keeping the tyres cool, which is crucial as high temperatures have a negative impact on the life of tyres.

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Michelin Euro Assist Makes 2 Hour Response Pledge

The Michelin Euro Assist service has enhanced its offer to commercial vehicle operators with a pledge to either get to the scene of the tyre-related breakdown in Europe in less than two hours, or reimburse the 70 euro service charge. This applies even if the repair technician arrives just one minute late.

Michelin Euro Assist handles nearly 20,000 tyre-related commercial vehicle breakdowns a year across Europe. The support of its 3,200 tyre-repair specialists means the average vehicle off-road time was just two hours and six minutes in 2005. A satisfaction survey conducted last year also revealed that 90 per cent of Michelin Euro Assist customers would recommend the service to other haulage companies.

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Supply Direct to Hold Anniversary Open Night

Supply Direct is holding an open night on the 19 October in celebration of its first birthday. The event is being held in celebration of a successful first year for the garage equipment wholesalers. “The open night will offer massive discounts on brand new equipment for that night only with demonstrations on all equipment in their fully functional showroom. The new ATL (Automated Test Lane) will also be included in the showroom demonstrations,” the company said in a statement.

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Accuride Appoints New VP/General Manager to Gunite Corporation

Accuride Corporation has appointed Dr Omar Fakhoury as vice president / general manager of Gunite Corporation. Gunite, a subsidiary of Accuride Corporation, supplied wheel-end systems and components for the heavy and medium-duty truck market.

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B&J Rocket Relocate To New Office

From the 1 August B&J Rocket Sales AG will be located in new offices. According to executive manager, A Mueller, the previous arrangements were based on a number of small single offices and therefore were not as conducive to “communication and teamwork between staff” as they might have been. That’s why the company has relocated to open plan office space.

Click here to see B&J Rocket’s new contact details in our infopool.

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NTA Satisfied With Customer Research

National Tyres & Autocare (NTA), has today announced the results of its ongoing customer satisfaction survey. Of the 20,000 comment cards received from customers over the last 12 months, 91 per cent described the service provided by National as ‘Exceptional or ‘Above Average’’ claims the company.

The research also revealed that 98 per cent of customers would use National again. Comment cards are collected from all 208 National Tyres & Autocare branches in the United Kingdom explains NTA, so that the company can monitor customer satisfaction on a regular basis.

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Raising the Standard

‘Balanced Scorecard’ is a new customer and employee safety policy that has been rolled out by ATS Euromaster. The scheme rewards employees for meeting key performance indicators in all areas of the business operation with priority given to health and safety performance, customer satisfaction levels and operational excellence.

Nick Gregg, ATS Euromaster MD commented on the new scheme: “Balanced Scorecard will completely refocus our business on meeting the needs of our customers through a first class service delivered safely and efficiently. It is our aim to transform ATS Euromaster into the vehicle service sector leader with centres of excellence for customer and employee care across the UK.”

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STS Norwich Appoints Assistant Manager

Leon Medley joins STS Holburn Tyre and Exhaust Centre at Sprowston Road from his previous position as mechanic at STS in North Horsham. In his new role Mr Medley will be responsible for general day to day running of the centre, focusing on improving service standards to ensure customer satisfaction.

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Bandag Gains US Xpress Deal

Bandag Inc has agreed wide-ranging, six-year contract with US Xpress, the fifth largest publicly owned haulage company in the US, Modern Tire Dealer has reported. The agreement will come into effect at the beginning of January 2005 and will see Bandag manage a “total tyre programme” for 5,500 tractors and 14,500 trailers.

“Our tyre management services will help US Xpress better predict and manage tyre costs, and allow them to focus more time and resources on their core strength of meeting shipping customers´ needs,” says Martin Carver, Bandag´s chairman, CEO and president.
“By consolidating all of our of tire management tasks, we will reduce operating expenses,” commented Max Fuller, co-chairman of US Xpress. “We also believe we will increase our fleet´s uptime, which will ultimately lead to higher levels of customer satisfaction.”

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Michelin tops JD Power Taiwan survey

Michelin has come top of the JD Power Asia Pacific 2003 Taiwan OE Tyre Customer Satisfaction Index. 900 owners of new vehicles in Taiwan were questioned about their tyres up to 18 months after the purchase. Michelin scored 827 points out of a possible maximum of 1,000. Goodyear was the second-placed brand, with 810 points.

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Michelin wins J.D. Power awards for fourth year

For the fourth year running, Michelin was ranked highest for customer satisfaction by motorists in the US, buying replacement tyres for cars and light trucks. These two accolades mean that Michelin has achieved no fewer than 37 such awards – more than all other tyre manufacturers put together. The company has also won a J.D. Power award every year since they were first introduced in 1989.

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Good News From India For Bridgestone

According to JD Power Asia Pacific 2001 India Tyre Survey, Bridgestone lead the market in customer satisfaction. The survey compares satisfaction with OE tyres at 12-18 months of ownership. The Bridgestone brand comes top in three out of four elements of the survey, appearance, traction and performance. Six tyre manufacturers and eleven vehicle manufacturers were involved in the survey.

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