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Toyo Tires Gains ISO 9001:2008 Certification

Toyo Tire USA Corp. has received re-certification to the latest ISO 9001:2008 management system standards. The certificate acknowledges Toyo Tire U.S.A. Corp. for sales, warranty service and end user technical support. Toyo Tire U.S.A. Corp. was first certified under ISO standards in 1997. The ISO 9001:2008 re-certification affirms Toyo Tires’ dedication to meeting the international standard for customer satisfaction as well as the standard for continual organizational improvement. “As a company, Toyo Tires strives to meet the strictest standards for delivering both product quality as well as the utmost in customer support,” said Yasushi Takagi, president and CEO of Toyo Tire U.S.A. Corp. “We are proud to meet the requirements for the ISO 9001:2008 certification.”

7th December 2009/by Tyrepress Editors

Kevin Howard Moves to Liftmaster

Liftmaster (previously known as Ranger Products UK) recently announced that the company is expanding is Commercial Workshop Equipment department. Kevin Howard, a founder member of MAHA UK, has accepted a position with the Alton based company to promote its commercial vehicle test equipment.

30th October 2009/by Tyrepress Editors

Tawse Tyres Invests in Tyreman Upgrade

Tawse Tyres of Inverurie, Aberdeen has upgraded its existing Tyreman systems to the company’s version 12 program. Bryn Jones of Tyreman said: “One of the reasons why Tyreman is so popular with ambitious retail tyre chains and independents is because we work closely with each company to ensure they maximise the opportunities the software provides.”

20th October 2009/by Tyrepress Editors

Cooper Tire Factories Certified by ISO

A number of US based facilities operated by Cooper Tire & Rubber have been granted ISO certification. All four of the company’s factories there have earned ISO 9001:2000 quality management system certification, and in addition the plants in Albany (Georgia) and Tupelo (Mississippi) have fulfilled the requirements for IS0 14001 environmental management system certification.

“Attaining these formal certifications illustrates Cooper’s ongoing commitment to quality and our dedication to continuous improvement,” said chairman, president and CEO Roy V. Armes. “Cooper people have long worked at levels meeting or exceeding these standards, but it’s encouraging to have impartial third-party auditors recognise that fact.”

12th November 2008/by Tyrepress Editors

Pirelli Notes High Marks in JD Power Satisfaction Survey

Pirelli in the US reports it is one of only two tyre brands to have scored above the industry average in this year’s Tire Satisfaction Index in the 2008 J.D. Power & Associates Original Equipment Tire Customer Satisfaction Study. Pirelli’s index score improved over last year and was ranked second only to Michelin among the 14 major tyre brands in the study, which – notes Pirelli – included major players such as Goodyear, Continental and Bridgestone.

14th October 2008/by Tyrepress Editors

OK Tire Ranks Tops with J.D. Power

British Columbia’s OK Tire ranked highest in customer satisfaction on the J.D. Power and Associates 2008 Canadian Customer Commitment Index Study. Based in Langley, B.C., OK Tire, has some 260 owner-dealers across Canada. The company achieved an index score of 902 on a 1,000-point scale, and scored well in the areas of work quality and customer orientation, score areas the study considered.

“Naturally we’re extremely happy with the news. The results of the study are an objective confirmation in regards to the efforts our owners have made over the past year to ensure we earn the trust our customers place in us” said Greg Sims, OK Tire president and CEO. The J.D. Power 2008 Canadian Customer Commitment Index Study is based on responses from 17,114 owners of 2- to 12- year-old vehicles. Vehicle owners were surveyed between December 2007 and May 2008. Overall customer satisfaction with their vehicle service provider is determined by examining five key factors: appointment/check-in, service advisor, work quality, after service and customer orientation. (Tire Review/Akron)

19th September 2008/by Tyrepress Editors

Michelin Ranked Highest in Satisfaction Survey

For the 11th time, Michelin earned the highest ranking in the J.D. Power and Associates 2008 Original Equipment Tire Customer Satisfaction Study. This year, Michelin’s study scores averaged 38 points higher than the industry average in each segment, the tyremaker said.

Michelin has topped the rankings in all four award segments including Luxury/Sport, Pick-up/Full-size Van, Mass Market/Non-Luxury Sport and SUV. The 2008 results bring Michelin’s total to an unprecedented 56 awards in the U.S., the company said. (Tire Review/Akron)

12th September 2008/by Tyrepress Editors

Truckers Not Looking to Buy Next Year, Says Study

Only 25% of Class 8 truck fleets say they “definitely will” buy or lease a new truck within the next 12 months, according to the latest J.D. Power and Associates Heavy-Duty Truck Customer Satisfaction Study. That 25% figure, said J.D. Power, was down from 41% posted in 2006, and indicates that there may be a very modest pre-buy of new tractors prior to new EPA-mandated engines that will be required as of 2010.

Only 54% of the truck fleets surveyed by J.D. Power said they will expand the size of their fleets, down from 2006’s 63%. The recent study tabbed smaller fleet operations with an average fleet size of 53 trucks at a single location. (Tire Review/Akron)

18th August 2008/by Tyrepress Editors

National Fleet is Best Fast-Fit Company 2008

National Tyres and Autocare’s Fleet Division has been awarded the prestigious title of Best Fast-Fit Company 2008 by The Institute of Transport Management. National Tyres and Autocare received the award for its high level of expertise, customer service and safety awareness over and above numerous competitors within the industry.

Patrick Sheedy, ITM’s Media and PR Director, commented: “National Tyres and Autocare has been singled out by the Institute for raising its head above the parapet through its commitment to customer satisfaction and the development of a premium service to the fleet aftermarket. When companies display such excellence within the fleet solutions industry, the Institute of Transport Management is duty bound to acknowledge these companies and their achievements.”

13th August 2008/by Tyrepress Editors

Hayes Lemmerz Receives Fiat Qualitas Award

The steel wheel manufacturing facility operated by Hayes Lemmerz in Guarulhos, Brazil has recently been honoured with a Qualitas Award from the Fiat Group. Hayes Lemmerz received the quality award in the metals category, based upon its performance in product development, delivery and quality to Fiat’s IVECO truck manufacturing division. Of more than 1,000 Fiat Group suppliers, only 60 were recognised with this award.

“We are honoured to receive this award from Fiat, especially since it is a reflection of Hayes Lemmerz’ continuous effort to make customer satisfaction our top priority,” said Fred Bentley, Hayes Lemmerz CEO. “Our employees are truly focused on world class manufacturing,” he said.

6th May 2008/by Tyrepress Editors

Michelin Expresses “Satisfaction” Over Toul Factory Agreement

In a statement dated February 18, Michelin has “expressed its satisfaction” following an agreement reached between the company and labour unions. According to Michelin, this agreement enables the “continued deployment of support measures for employees at the Toul plant in conditions that are conducive to moving the discussions forward.”

19th February 2008/by Tyrepress Editors

Vauxhall MasterFit Centres Of Excellence Awards

Vauxhall MasterFit is launching a Centre of Excellence Award to recognise the achievements of the top 10 per cent of Vauxhall MasterFit centres across the UK. The awards programme will be an annual event, with the top 40 centres earning the right to display a “Service Centre of Excellence” plaque on their premises.

A set of 10 simplified standards is being introduced by Vauxhall to measure competence in three key areas – convenience, value and expertise. Vauxhall says that these parameters generate customer satisfaction, service retention and business growth.

The Vauxhall MasterFit customer promise aims at ensuring convenience for customers throughout the “MasterFit experience”, professional advice on what work is essential and what is desirable and value for customers assured by a monthly local price check carried out by each centre. Alongside this are transparent pricing and invoicing, the use of the latest diagnostic equipment and free of charge vehicle and software enhancements as they enter the manufacturer’s database.

1st October 2007/by Tyrepress Editors

Kevin Peck Appointed Managing Director of Viking International

Kevin Peck has been appointed as Managing Director for tyre, exhaust and battery wholesaler, Viking International. Having taken on the role of Sales Director earlier in the year, Kevin was promoted to the position of Managing Director after just six months in post.

“It’s been a busy six months with unprecedented sales growth” Kevin commented. “I look forward to the challenges my new position as MD will bring including continued improvements to our operations function and ongoing monitoring of customer satisfaction levels to ensure we continually provide the very best levels of service.”

17th September 2007/by Tyrepress Editors

ASA Names New TireMaster Director of Sales, Marketing

(Akron/Tire Review) ASA Tire Systems, a provider of software for the tyre industry, has appointed Mark Goin director of sales and marketing for TireMaster. Goin has more than 20 years of experience managing sales, collections, and service for call centere. Most recently, he held a director position for Capital One, according to ASA.

“The combination of his experience in call centre management and ability to focus on performance metrics and customer satisfaction will help to bring our TireMaster product to the small dealer masses,” said Dave Duchesne, vice president of sales for ASA.

6th June 2007/by Tyrepress Editors

Bridgestone Positive about F1 Tyre Progress

Following the conclusion of the initial three Formula One winters tests at the Jerez de la Frontera test circuit Bridgestone has shown signs of satisfaction with the way the ten teams (the Spyker team did not test) have adapted to the 2007 tyres.

Bridgestone Motorsport’s technical manager Hisao Suganuma commented that “Our initial impressions of the first three winter tests are very positive and I would like to thank the teams for their co-operation and hard work in their efforts to learn about the new Bridgestone Potenza tyres.”

18th December 2006/by Tyrepress Editors