Kraiburg Survey Finds Partners “Very Pleased”
The majority of Kraiburg’s partners are more than satisfied with their retreading materials supplier, according to a survey conducted by the Austrian based company. The survey questioned 30 key account customers in the European market. Topics such as service, products, package value and suggestions or criticism were discussed in personal interviews. Marks were awarded from 1 for very good to 5 for unsatisfied. The average total mark was 1.63.
The Austrian company reportedly fared well in sales service, office and logistics departments (average mark 1.38) or availability and competence of the technical service (1.28). The same applies also to responses on the quality of the company’s cold and hot material (1.34 and 1.33 respectively).