HiQ scores 100% satisfaction in June
Fast fit network HiQ has achieved a first in June’s round of satisfaction surveys: a 100 per cent rate of satisfaction. During the month more than 750 drivers who took their vehicles into HiQ centres completed “mirror hanger” satisfaction surveys. Since being launched in November 2009, the HiQ Mirror Hanger campaign has targeted thousands of customers and has been replicated at around 4,000 retail outlets across Europe. The latest results follow on from 99, 98 and 99 per cent satisfaction scores in March, April and May 2012 respectively. All these results are independently audited, HiQ says.