NTA Satisfied With Customer Research
National Tyres & Autocare (NTA), has today announced the results of its ongoing customer satisfaction survey. Of the 20,000 comment cards received from customers over the last 12 months, 91 per cent described the service provided by National as ‘Exceptional or ‘Above Average’’ claims the company.
The research also revealed that 98 per cent of customers would use National again. Comment cards are collected from all 208 National Tyres & Autocare branches in the United Kingdom explains NTA, so that the company can monitor customer satisfaction on a regular basis.