With so much to gain, why is the service and repair industry not heeding the wake up call asks Beissbarth UK’s managing director Phillip Hodges. “This is the last chance saloon for those in the industry who are plainly not up to the job, and giving competent operators a bad name, “ added Mr Hodges. If the industry cannot regulate itself then government will do it and the smaller firms will sink without trace under the weight of the subsequent red tape. This is the final wake up call.”

Mr Hodges cites a litany of damning consumer research reports ignored by the industry, compounded by threats from the National Consumer Council (NCC) to make a super complaint’ about the service and repair sector to government ministers, which could result in an investigation by the Office of Fair Trading.