Investing in the Future
The future of the UK tyre industry belongs to those who invest in their staff, believes David Boulton from Entyrety. Boulton, technical sales manager for the Birmingham based supplier of tyre and fleet training and support services, is concerned that a lack of investment in training will not only perpetuate existing bad workplace practices, but also will ultimately drag these businesses down.
“It is well known that in certain areas of retailing there is a shortage of good tyre technician/fitters,” comments Boulton, adding that this problem stems from a lack of investment over many years in the people who carry out this function. As a consequence, he believes, in some areas the ‘interface’ between the tyre industry and the public has been found wanting. “There has been some improvement in recent years,” admits Boulton, “but this is only in the businesses who recognise that to safeguard their future they have to invest in their staff and provide training and development schemes. These will be the companies that survive long-term, and those that do not invest could face a bleaker future.”