OTR Implements New Service Management System
OTR Tyres Ltd has implemented a new Service Management System as part of its strategy to continually improve onsite service for customers. According to the company, the system provides a seamless transfer of data to and from the OTR Service Engineer and Regional Depot and gives real time information to allow accurate job management. “Travel time and distance, job start and finish information, vehicle downtime, details of work requested and work done are all recorded and used to continually improve the service offered,” said UK operations director Darren Flint.