Michelin top in J.D. Power US satisfaction survey
The latest J.D. Power and Associates survey in the United States has revealed a growing level of tyre satisfaction amongst owners of domestic and European vehicles. According to the J.D. Power and Associates 2011 U.S. Original Equipment Tire Customer Satisfaction Study, released on April 11, levels of tyre satisfaction amongst owners of US-produced vehicles increased to 682 on a 1,000-point scale, up from 659 in 2009. Similarly, tyre satisfaction among owners of European vehicles has increased to 698 in 2011 from 689 in 2009. Tyre satisfaction for owners of Asian vehicles, however, has remained flat, declining just one point between 2009 and 2011 to its current level of 637. Tyre satisfaction amongst owners of Asian nameplate vehicles, J.D. Power notes, is well below average in all segments except for the luxury segment.