97% of Kwik-Fit Fleet mobile jobs now within time window
Kwik-Fit Fleet says a £600,000 investment in its telecommunications system has resulted in an increase in the number of ‘same day’ jobs being undertaken by the company’s mobile tyre repair and replacement technicians. The introduction of new technology has more than halved waiting time for fleet drivers, the company reports. It also allows Kwik-Fit Fleet to better control the quality of calls, and the company states it will “lead to even greater process improvements designed to improve driver experience over the coming months.”