Customer is King?
It’s an age-old (and some would argue overused) cliché in the tyre industry, but to what extent is the customer really king in the UK tyre retail business? Could sales staff have even taken this approach too far, at the expense of optimum sales prices? This month, in the first part of an exclusive bi-monthly ‘mystery caller’ series, Tyres & Accessories is publishing an insight into the service performance of retail outlets up and down the country, produced in association with research specialists, Encircle Marketing.
Ever wondered how much the average tyre retails for (broken down by speed rating, sales channel and indexed against the market average)? Want to know which brands tyre fitters recommend first and what sales arguments they use? Look no further than this page in this month’s magazine and the UK section in future issues (starting in June 2008’s T&A) for further detailed mystery shopper analyses. The conclusions published here are drawn from March 2008 data based on over 12,000 prices, more than 4,000 argumentations and in excess of 1,800 mystery calls made up till 27/03/08.