Despite the prevalence of vehicle manufacturer (VM) derived electronic parts catalogues (EPC), they generally rely on a variety of search methods to identify a replacement part, which for wholesalers and CV workshops servicing and repairing multi-brand fleets, makes the identification process time-consuming, laborious and not cost-effective.
As the number of TecDoc users had increased significantly during the previous few years, in 2010, Jason Meade joined Shaun Greasley, the brand’s then regional manager, to become the UK and Ireland’s full-time technical support representative assisting official data suppliers and catalogue users with a multitude of enquiries from product upload matters, to fine-tuning the most efficient search method in order to identify the most unusual of replacement components or repair time information.
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