‘Tiny percentage of damage claims’ on Michelin products
In the 12 months ending 30 June 2020, Michelin received just 769 eligible claims for damage under its free accidental damage guarantee for regional commercial tyres. Nearly 120,000 entitled truck and bus tyres were sold in the UK and Ireland during this period, meaning a claim rate of 0.65 per cent. Michelin says the rate highlights its product quality, and demonstrates its products’ safety, performance and uptime benefits. The manufacturer claims to be the first to introduce such a guarantee. The programme now covers the majority of its regional and on/off-road ranges when specified as either original equipment or as a replacement.