CAM has announced it will sever its ties with the market research company GfK, coinciding with the emergence of the Tyre Intelligence Europe data platform. CAM will relinquish its role in extracting data provided by regional and independent dealers through the agency of its software systems on GfK’s behalf. The service to extract data from customer systems will cease at midnight on 31 March 2017.
A new aesthetic, clear and easy-to-use portal providing in-depth information about its leading tyre trade software Cameo, and a range of commercial, enhancement, sales and integrated apps is being launched by CAM this month (www.cam-systems.com).
Universal Tyre & Autocentres Ltd is the first commercial tyre service provider to go ‘live’ with the e-jobsheet link into Bridgestone Europe’s Siebel system directly from CAM’s UniSerV platform. According to CAM, the integration will deliver greater shared accuracy between the parties as well as improve the speed and visibility of job processing, further enabling the NTDA ‘Fastfit of the Year’ award winner to excel in the commercial fleet space.
SE Tyres has introduced CAM’s UniSerV platform. The company said the introduction of the software is designed to improve operational efficiencies and offer business enhancements for its fleet and commercial service operations. The incorporation of UniSerV will improve user work flow, mobile fitter work, stock visibility and integration to third parties, helping SE Tyres to maximise its business efficiency and sales growth.
Nicks Tyres has gone live with CAM’s UniSerV software as part of the business’ investment in operational processes across its depots. The company said the new software will help increase productivity and efficiency as well as assist in the continued provision of a reliable service to its customers.
CAM has appointed Svitlana Kalmykova and Nick Baber as new technical delivery consultants as part of the business’ continued investment in its systems delivery capabilities. They will work to help customers implement the software provider’s range of products.
CAM is introducing a bespoke scalable cloud-based solution that will enable dealers to streamline the administration associated with using eBay and doing so eradicate errors and save time and labour.
According to the company, the solution will also future proof businesses by implementing a core business management system that exerts control across their operations and dramatically reduces the vast amount of manual overhead, freeing up retailers’ time.
Tyre fleet management specialist, Tyre Business Solutions (TBS) has signed up to e-jobsheet, the open-access, digital tablet-based service work platform for truck, bus and van. The agreement means that TBS’ 900 plus dealer network should benefit from the integration of TBS’ management systems and its constituent dealers utilising the e-jobsheet app technology. TBS said it would also consider facilitating its car fleet operations through the platform.
The increasing growth in tyre sales through consumer-facing websites has led CAM to enhance its Online Tyre Catalogue (OTS), available from November, to support the ongoing opportunity for dealers to develop their online business.
CAM has promoted general manager Ryan Naughton to its board of directors. The company said the promotion recognises his contribution to the business over the last three years, specifically around the structuring of a formal people development programme, leading to the prestigious Investors in People (IIP) award in February this year.
Team CAM Pain entered the 19th annual Dragon Boat Regatta at Gloucester Docks on Sunday 8 May. The team and its decorative 40-foot dragon boat raced to raise money for the event’s chosen charities: Cancer Research UK; Sue Ryder (local); “Charlie’s” – a new cancer drop-in centre in Gloucester; the Air Ambulance; and a village in Nepal destroyed by an earthquake, where the money will be used to purchase 200 new ovens being placed in newly- built houses.
Fleet maintenance and breakdown specialist Tyrenet will provide its services to Airdrie-based TOM Vehicle Rental’s 11,000-plus fleet. Using CAM’s digital tablet-based solution e-jobsheet as part of its bespoke solution, Tyrenet will improve efficiency and control over TOM’s entire tyre function, helping to deliver cost-saving benefits.
CAM has been accredited with Investors in People (IIP) following a recent inspection. The standard recognises high quality customer service and support, high levels of staff retention, and a leading position and high penetration in its target sector.
CAM’s Frankie Sharp has been promoted to pre-sales specialist for Retail CRM, the company’s Customer Relationship Management (CRM) application aimed at its most innovative retail customers. This system is designed to provides tyre dealers with options for more effective customer capture, contact and sales conversion at the counter, on the phone and over the web.
Charlotte Cooke is joining CAM as customer liaison officer with a view to ensuring regular and proactive communications with clients across the UK and the Republic of Ireland.
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