Cam Systems has appointed Kate Neill as pre-sales consultant to drive the launch of its new commercial tyre product suite. Reporting to Steve Daly, commercial director, her appointment is intended to enhance the organisation’s expertise and ensure client expectations are exceeded at all times.
Cam Systems says that its Workshop Scheduler integrated diary system has led to the recent 15 per cent rise in bookings at Suffolk’s Treadfirst Tyre & Exhaust Centre. Since using Workshop Scheduler to plan its MOTs and servicing, Mick Shaw, managing director of Treadfirst, says: “we have increased the number of jobs and bookings through more effective planning rather than just filling up a page in the paper diary then stopping.”
Cam Systems, software solutions provider to the independent tyre industry has promoted Rachel Foster to the role of Process Impact Analysis manager. Dedicated to what the company terms the “requirements-capture function between clients and Cam’s development team”, the newly created role – reporting into Mike Allen, managing director – will ensure a formal process for examining, capturing and prioritising development needs to meet customer requests or to build strategic value in Cam products. In doing so, PIA is designed to help the software developer accurately provide technical specification and estimation.
Cam Systems has introduced its Cameo platform into AMS Tyres & Autocentre across all of its three sites in Paignton, Torquay and Newton Abbot. The Cameo system replaces AMS’ existing point of sale and business management system. The integration of the Cameo system into AMS will improve day to day operations and enable the company to become more time efficient, offering a higher quality of service to its customers. Cam Systems reports that Cameo currently has 2,000 users.
Cam Systems reports that it is on the hunt for global business partners, as it launches Cam International, driven by Mike Allen, managing director, and Steve Daly, commercial director. According to the company, the aim is to establish international links and joint ventures that will enable Cam International to expand its technology franchise worldwide.
The latest application taken on as part of Cam Systems’ software and support service, the 20:20 Customer Charter, is to be launched in April. CAMWiki will be available to customers who have signed up for Cam’s 32 Bit Cameo implementation and will give access to existing and new product information, general news, benefit commentaries, user documentation and ”how-to” guides as well as “Flash Traffic” service updates and product sheet downloads.
Lodge Tyre Company has signed a three year service level agreement with Cam Systems. The agreement marks the first of Cam’s Commercial Service customers to adopt its EDP Fleet Inspection and Fleet Management software. The package, which Cam calls “class-leading”, will provide Lodge Tyres with an end-to-end commercial solution which caters for inspections (and consequent recommendations), service job completion and ultimately near-real time billing via Cameo. Cam has exclusive distribution rights in the UK for the package.
Cam Systems has said that it wants to increase training and personal development in the tyre and fast fit industry. The IT applications provider, whose Cameo suite is used by over 2,000 tyre business employees is responding to a report by Profit From Training, an organisation set up in 1996 to provide training to the tyre and fast fit industry, which has observed a decrease in industry training over the past two years – at approximately 12 per cent in year one and a further 16 per cent in year two. In previous years, training had gone up on average by 6-8 per cent each year.
Tyremax has expanded its business with the addition of two new sites in Finchley and Chigwell, bringing the total number of sites to three in North and East London. As a result, it will be extending its contract with Cam Systems to introduce the Cameo platform into the new locations.
Tyre supplier Strathclyde Tyres has won the West Dunbartonshire and South Lanarkshire local authority Exel contracts. Strathclyde reports that the use of Cam Systems’ Cameo software platform has assisted Strathclyde’s account management and reporting, allowing it to develop its communication with customers. Cameo provides a foundation line-of-business application suite for tyre wholesalers and retailers. Debbie Tracey, manager at Strathclyde Tyres says: “Our partnership with Cam Systems has enabled us to improve the way in which we manage accounts and streamline our reporting process. This has allowed us to improve the way we communicate with our clients and, in turn, make us more marketable. We selected Cam as we had been looking for a software package which is specifically built to meet our needs and have been impressed with the increased visibility it has given our company.” Cameo reportedly helped to increase visibility across its two divisions – private and commercial – provided by Cam Systems, the leading software solutions provider to the independent tyre industry.
Midas, the business-to-business e-commerce platform from Cam Systems, has reached £1 million pounds worth of tyre transactions in a single business day, reflecting what the company believes to be an upward trend in e-commerce in the independent tyre industry.
Cam Systems, the leading provider of software solutions and services to the UK independent tyre industry, has announced that it is investing £1.3 million in a customer charter called Cam 20:20. According to the company, Cam 20:20 sets out the its aims to serve customers more effectively by providing “wider IT options…and by ensuring the transparency of Cam’s performance against defined customer service levels.” In other words, the company is furthering its joined up approach to tyre business systems, with new products and a set of new service level agreements.
Cam 20:20 is the result of customer surveys conducted by Cam that highlighted the requirement for both more tailored and, at the same time, more comprehensive services from one systems provider. This means the launch of a 32 bit version of the company’s popular Cameo software, which runs on the latest windows operating systems and vastly improving reporting capabilities – even opening up the possibility of Google-style analytics. At the same time, Cam’s .NET system rewrite will deliver document management software (for purchase and sales ledgers, fleet management and call centre options) in the early part of 2010.
To support the introduction of Cam 20:20, the company has created a dedicated customer services team after appointing Steve Bazeley to the new role of customer services director. And new service level agreements (SLA) provide a more tailored approach to IT service needs. Customers can opt for Premium, Business or Standard agreements.
Tyre business systems provider, Cam Systems, has signed an exclusive distribution agreement with EDP France and EDP UK for the UK tyre industry. The move is being seen as a significant step today in the company’s “business process optimisation strategy” and as a move towards RFID. The agreement covers all software and local support and installation services associated with EDP’s products, incorporating the company’s desk bound management platforms: Tyre parc; Fleet Check; and Fleet Check Lite.
Mike Allen, managing director of Cam Systems explained: “As service providers in the UK seek to increase productivity whilst also saving process costs, it became apparent that we needed to provide them with an option for a world class fleet inspection platform. The EDP software was designed in France, largely in conjunction with Michelin Europe, so its development credential is superb."
Cam Systems has introduced a new policy to manage the regular and controlled release of upgrades, enhancements and ‘bug fixes’ for its Cameo software program. With effect from January 2009, Cam users will start to benefit from regular bi-annual Cameo upgrades. The new Version & Release Control policy will, for the first time, allow all Cam users to benefit from the latest and most efficient version of the program at the same time.
The updates will be automatically issued to all Cam subscribers and will be accompanied by clear, easy-to-follow documentation. Supporting instruction and advice will also be posted on the Cam Systems website. Support staff will be fully conversant with modifications and available to assist customers where necessary.
Cam Systems is on the hunt for IT professionals interested in careers with the tyre industry’s leading software supplier. The company launched a recruitment drive towards the end of 2008 designed to fill seven full time vacancies covering a variety of roles in project management, installations, helpline support and financial accounting. Three of the positions were filled by the end of the year but four more staff will be added in early 2009 as Cam gears up for continued growth and expansion.
Accounts assistant Petri Conradie, a member of the Chartered Institute of Management Accountants has been hired to provide back-up for Cam’s suite of accounting software; customer support technician Nick Berry and installations and support technician Michael Indruch have also joined the company. All three will all be in place by early January, helping to bolster customer support services and functions.
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