Survey Investigates Servicing Loyalty
Almost half of UK car owners (47 per cent) would get their car serviced at a local garage rather than take it to the dealer they bought the car from. They are even less likely to use a franchised dealer that sells the same brand of car to service their vehicle (13 per cent), according to a survey by information and marketing services provider Experian.
The survey also revealed a clear difference between new and used car owners. 64 per cent of used car owners would go to a local garage to get their car serviced, compared to just 23 per cent of new car owners. Meanwhile, half (51 per cent) of new car owners would prefer to use the dealer they bought their car from (compared to 13 per cent of used car owners).