IAAF responds to Motorists Forum garage experience report
The Independent Automotive Aftermarket Federation (IAAF) has responded to a recent Motorist Forum report on customer experience of franchised and independent MoT stations and garages in the wake of the government’s statement on the matter. While Brian Spratt, IAAF chief executive, praised the Roads minister for taking a “balanced view”, he said a fundamental change of attitudes towards communication is the key to improving the garage customer service experience. The Motorists Forum report put forward 12 recommendations to the government on how to improve the garage customer experience, details of which can be found on the IAAF website.