IAAF launches new parts advisor training programme
The Independent Automotive Aftermarket Federation (IAAF) has launched its new Proactive Parts Advisor Programme. The training programme looks at proactive parts sales, effective customer relationships and compliant handling. It was developed in partnership with IAAF Service Provider ASC WebCoach to target UK motor factors, supporting parts distributors, garages, and others in the supply chain. The federation said it has conducted a highly successful pilot programme.
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