ETB, Britannia hit platinum customer service levels for second successive year

ETB Autocentres and Britannia Tyres have been awarded the Feefo Platinum Trusted Service Award for 2024, in honour of the retail experience created for their customers over the past 12 months. The tyre retail and autocentre chains qualified for the independent award after recording more than 50 ratings of between 4.5 and 4.9 between 1 January and 31 December 2023. The networks received the same award in 2022, upgrading their gold standard performance in 2021. ETB and Britannia said the awards validate a their work to create a memorable experience for motorists over the past 12 months.