Repairify: technology, AI can help bridge ADAS servicing skills gap

Garage and diagnostics equipment supplier Repairify has addressed the current chasm between the approximately 3,500 ADAS-qualified technicians in the UK and the 21,500 required to meet market demand for these services. The company says it can help businesses meet the dramatic increase in demand, set to continue as growth in ADAS-equipped vehicles rises, via the support of its own team of IMI-qualified technicians and the development of technology to support maintenance work on these cars. Phil Peace, managing director (SVP) international at Repairify Inc, told Tyres & Accessories that AI and machine learning has enabled the company to enhance its data to support its solutions that puts critical repair information into garage workflow.

Peace notes that ADAS technology “now comes as standard on most vehicles that come off the production lines,” therefore creating a fast transition that challenges the aftermarket’s ability to access the skills necessary for handling repair and recalibration work.

He continues: “We know this is a huge challenge to overcome but it is where companies such as Repairify are important. Our proprietary technology provides services to diagnose, calibrate and program systems remotely supported by our IMI-trained technicians, who will assist where organisations don’t have such resources locally to do the work. In addition, our growing global solutions include access to the development of AI and machine learning to enhance our data enabling us to ensure information and solutions are available at the right time in the workflow or shop processes, providing customers with the ability to access critical repair information at their fingertips.

“Alongside using third parties to do the work, there are ways in which businesses can help bridge the gap. This is done through apprenticeships and training programs that are supported by the apprentices levy and various support schemes that are available. We are also seeing businesses investing in their apprenticeship and training programs. This is a positive step because they understand the benefits it will enable them to reap in the short, medium and long term. As a business, we are also committed to investing in training programs both internally for our team and externally for our customers. This is because we understand in no uncertain terms that it will assist in providing our team and the industry with the skills that are needed to keep pace with the work hitting the workshop floor and the knowledge to understand the technology within the vehicles that are coming off the production line.

“Overall, we know the ADAS skills gap is real and with the right investment in tools, training and apprenticeships the sector can slowly start to fill the gap, but based on current statistics it will help, but not be enough, to meet the amount of technicians required to handle the amount of work relating to ADAS that is hitting workshop floors in the future.”