Maverick Diagnostics names Laura Hall as MD

Maverick Diagnostics has appointed Laura Hall as its new managing director. She takes on the role after the previous incumbent, Andy Brooke, assumed new responsibilities within the group.

Hall’s vision for Maverick Diagnostics is to “solidify its position as a leader in automotive diagnostics and the go-to destination for dealer diagnostics in the automotive aftermarket”.

She said: “My aim is to lead independent workshops in upgrading their diagnostic capabilities and future-proofing their operations. Building on the strong foundations in place, I plan to achieve this by continuously innovating product offerings, expanding into new markets, and enhancing technical support.”

Hall acknowledged the importance of maintaining what has been successful for Maverick Diagnostics, while exploring new opportunities and methods for delivering even better results. “That success, of course, is a team effort; it has been spearheaded, however, by outgoing managing director, Andy, whom Laura has the utmost respect for,” the official statement said, with Hall adding:

Andy Brooke added: “Laura is the ideal person to take on this position. Her leadership and interpersonal skills have been apparent ever since she joined the company, and, with her accrued knowledge of the sector, is well-placed to take Maverick Diagnostics into a new chapter.”

Alluding to the rapid technological diversification in the diagnostics industry and the uncertainty surrounding SERMI, the new managing director confirmed that Maverick Diagnostics will support its customers in staying technologically ahead and will collaborate with organisations, like the Independent Automotive Aftermarket Federation, to navigate industry changes effectively.

Immediate priorities include expanding the technical support team to meet the growing demand for dealer tool support subscriptions. This expansion is designed to enhance the customer experience and bolster industry standards in support services. The company, for instance, is investing in technology to optimise software updates for OEM tools.

In addition, to foster employee engagement and development, Laura Hall confirmed that she intends to introduce regular training sessions and workshops through an in-house employee development coach:

“A mentorship programme will also be implemented, pairing less experienced employees with senior team members to promote a culture of continuous learning and development.”