ATS Euromaster launches fleet driver tyre app
ATS Euromaster also says the new app will enhance the efficiency of its own mobile fleet, allowing it to allocate geographically grouped routes to technicians (Photo: ATS Euromaster)
ATS Euromaster has launched a web app that allows drivers to book mobile tyre work on their fleet vehicles in real-time. According to ATS Euromaster, it is the first publicly available app that provides this service and follows nine months of research and live trialling. ATS Euromaster expects the app will account for as much as 50 per cent of all of its mobile tyre fitting requests in future.
Currently, fleet drivers of ATS Euromaster customers phone its call centre and bookings are handled manually. With the new web app, drivers can choose a slot that meets their own timescales, Emergency or Standard scheduled appointments, with calendar availability shown in real-time. SMS messaging or emails provide improved communication with the driver offering updates on job progress and ETA.
ATS Euromaster also says the app will enhance the efficiency of its own mobile fleet, allowing it to allocate geographically grouped routes to technicians. In fact, it is already showing a reduction in late to arrival jobs and a better efficiency in route planning.
Mark Holland, operations director at ATS Euromaster, says: “We are excited to launch this app to our customers because it greatly improves our communication channels and provides a far better experience allowing greater certainty to the fleet driver. No one wants to wait around wondering when a technician will arrive. Our app offers real-time information on slot availability and constant updates on progress. We believe it’s also the first app of its type that is publicly available.”
ATS Euromaster app will also continue to offer an emergency call-out facility for unforeseen tyre failure at the roadside. The app will offer GPS location tracking for the mobile fitter to accurately locate the stranded driver. Emergency call-outs represent 30 per cent of all its mobile fitting call-outs.
Drivers can access the new app on ATS Euromaster’s Business site. In order to use the service, a current fleet list is required in advance of first use.
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