ATS Euromaster partnering to meet fleet needs

Two months on from the opening of its new tyre fitting and service centre in Hull, and ATS Euromaster reports that the business is “going from strength to strength.” The new premises allows for commercial vehicle servicing including MOT work for class 4 and 7 commercials and for trained technicians to perform routine maintenance on EVs and hybrid vehicles.

ICE vehicles continue to be serviced for maintenance, MOTs and tyre services, and there are additional services including battery diagnostics and replacement, suspension checks and computerised wheel alignment. All vehicles receive a free Digital Vehicle Health check as part of any work carried out.

The increased capabilities in the new centre has seen rapid growth in new fleet and business customers and has already achieved a higher Net Promoter Score (NPS) score than the ATS average, and on limited satisfaction scores, was already achieving a credible 8.5.

Meeting the needs of today’s drivers

Matthew Slay, key account development manager responsible for the Enterprise Rent-a-Car account comments: “The new Hull centre has been a fantastic addition to our network. In particular, we have seen lots of work from ERAC, as the new centre is much closer to them now. The two teams have worked really well together, and volumes have been very strong from the start with no issues at all.”

Matthew Milne, fleet manager from Minstergate dealership in Hull, which is now part of Drive Retail Group, adds: “Since using the new Hull ATS depot, I have found them to be able to accept vehicles in a timely manner and the customer service has been satisfactory. Turnaround times have also been impressive and communication for order numbers and parts required has also been a welcome change to what we are used to in other parts of the country.”

Mark Holland, operations director at ATS Euromaster, concludes: “We invested in these premises to meet the needs of today’s drivers, and in just a couple of months, we have been able to prove we can deliver on that. As a result, the new and upgraded site means we are able to deliver an improved service to both consumers and businesses.

“What is great is that we have seen a big demand from customers and increased our headcount in the centre to match demand. Both business and retail customers are using the centre and MOT is proving very popular.

“We are delighted to see new businesses within the Hull area partnering with us to take care of their fleets’ needs. Being able to service more, and bigger, vehicles at any given time has really helped push our business forward and we look forward to the future of this site and subsequent others.”