TiDaeX tyre servicing exchange a first for Tyre Maintenance

Tyre Maintenance will use the open-access e-jobsheet app for its commercial tyre servicing operations. The company has also introduced a new group call centre, which will support its customer service operations. Operating across five depots employing 70 technicians, Tyre Maintenance will be able to establish an interchange of work with sister-company R & J Strang aligned via the TiDaeX platform, securing intercompany accuracy, and delivering time and admin cost efficiencies.

The implementation will also showcase the integration for both parties with Continental Tyres’ fleet management division, Conti360° Solutions.  The ease of connectivity will enable technicians to pass data automatically from a tablet via TiDaeX within seconds of a job being completed. Information relayed by TiDaeX includes a copy of the job card, status updates, signatures, photos, measurements, and recommendations from fleet inspections provided. Technicians can also deliver digital evidence of the work undertaken on behalf of Conti360° Solutions and its customers.

Lyn Strang, operations director for Tyre Maintenance and R & J Strang Tyres Services, says: “We’re very impressed with the opportunities that this truly integrated exchange will deliver.  We’re confident it will introduce many benefits and enable more work to be secured for the whole group.  We’re very excited about the prospects for all the participants.”

Steve Daly, director of Mobile Apps IT, adds: “I’m very excited to get this project underway, as it will make use of all the operational attributes a subscription to e-jobsheet can offer dealer participants.  The group will standardise on e-jobsheet for inspections together with breakdowns and scheduled work.  Its newly established call centre will launch jobs to both depots and technicians, and the two businesses will exchange work with each other via TiDaeX as well as with any connected third party dealer partners. And to cap it all off, the whole enterprise will be connected to Conti Fleet Management systems.  It’s a real showcase for all parties involved.”