PCL appoints new customer service team leader

Sheffield-based tyre inflation and pneumatics firm PCL has appointed a new Customer Service Team Leader. Reporting to sales director Lee Wright, Nicola Slazak will be responsible for providing hands-on support, whilst leading the team as well.

One of Slazak’s main priorities will be to work closely with PCL’s warehouse and production teams to help streamline processes and improve the communication flow back to customers. She will also focus on strengthening relationships within PCL’s expanding field sales team.

Commenting on the news, Slazak said: “….My focus is on ensuring we provide a first-class service for our customers, working in the most proactive and efficient way possible for them and the company. PCL has a great starting model, and my strategy will be on facilitating the smoothest of interactions across all departments we interact with.”

Welcoming Slazak to the team, Lee Wright said: “We are extremely impressed with Nicola’s communication skills and ability to head up a team whist remaining hands-on in the role. Her background in operations and the day-to-day management of a fulfilment team make her ideal for what is a pivotal role at PCL, with a focus on developing partnerships with customers so that we can flourish and grow supporting each other.”