Michelin introduces Michelin MyPortal for commercial vehicle customers

Michelin has launched a new web portal that gives commercial vehicle customers quick “direct access to expert online tyre advice, the latest promotions, services and news about its tyre range”, according to the company. Michelin MyPortal replaces Michelin MyAccount, launched five years ago, and has been designed to provide users with “additional benefits and improved functionality”.

Available to truck, bus and coach fleets across the UK and Ireland, Michelin MyPortal is designed for the company’s transactional customers. It gives users the ability to select which tyre campaigns they take part in, with resulting cashback promotions paid directly into their bank account for maximum speed and efficiency.

The site also offers fleets direct contact and support from a dedicated Michelin account manager, via a call-back system, as well as full use of Michelin’s OnCall roadside assistance programme, plus a wealth of product and technical data available 24/7. Users can also access Michelin’s free accidental damage guarantee, allowing them to make claims quickly and easily, and then monitor the status of their claim online.

Chris Smith, managing director of Michelin UK, commented: “With Michelin MyPortal we are housing all our digital touchpoints in one, easily accessible, location. It’s a significant upgrade for our customers and a great resource – and we are encouraging operators to take full advantage of it.”

Fleets can register for a free Michelin MyPortal account. Current MyAccount users will be automatically redirected to the new MyPortal site when they next log-in. They will then be able to activate their new accounts via a straightforward migration process. The portal can be accessed from any connected device, including smartphones, tablets and desktops.