Maestro to ‘conduct’ Michelin tyre & service operations

Michelin is rolling out a new digital services platform for customers in the USA. The tyre maker is offering the cloud-based Maestro platform through its 2018-established Services and Solutions division with the aim of creating “a stronger, more effective working relationship between service providers, fleets and Michelin.” Stated benefits include real-time digitisation that reduces billing errors and improves timeliness and service turnaround time.

“Fleets frequently struggle with efficient ways to optimise planning and schedule service work to maximise uptime for their vehicles. Service providers often feel challenged by the cumbersome and complex daily administrative tasks they need to manage to run business operations effectively,” comments Ralph Dimenna, global director of Michelin Services and Solutions. “The development of Maestro positions Michelin to become one of the leading brokers of service relationship management solutions to commercial fleets and service providers.”

Removing the guesswork from service event management

According to Michelin, Maestro’s scheduling and real-time communication features maximise productivity for servicing vehicles and planning for future loads, while providing increased visibility and transparency by taking the guesswork out of service event management – addressing common questions such as: “When will my vehicle be ready?” and “what is the final cost of servicing my vehicle?”

“This platform creates an ideal experience for customers while also driving simplification and efficiency within their internal business processes,” states Michelin. “Maestro’s real-time capabilities are designed to deliver precise accuracy, enhanced efficiency and more insightful intelligence in all aspects of service event and sales order management.”

“As a maestro leads an orchestra, our platform – Maestro – is designed to be the leader and conductor of our customers’ tyre and vehicle service operations lines of business,” adds Karen Schwartz, director, Digital Services Platform, Services & Solutions Business Line for Michelin North America. “Our goal is to ensure our customers’ operations are running smoothly so they can focus on their core business.”