First Fitter-Force forum

A new initiative involving medium-sized fleet tyre service providers is taking place in June, marking the inaugural Fitter-Force Forum hosted by CAM.

The roundtable will bring together early adopters of the new Fitter-Force platform developed by CAM who have committed to the initiative including road-testing the platform ahead of its roll-out. These include AA Tyremaster of Dublin, Paul Jarrold Tyres from Monmouth, Quality Assured Fleet Services in Oldham, S Tyres in Cork, and Three Counties Tyre Services based in Milton Keynes.

Fitter-Force combines the operational responsiveness of digital tablet technology through e-jobsheet with premier tyre management software for all fleet tyre work for car, van, bus or truck. By being integrated it helps remove the back-office costs and paper-based inaccuracies that are the bane of fleet tyre service providers, while also helping improve their operational visibility and consequent customer service.

Aside from the connection to e-jobsheet, Fitter-Force will also incorporate an integrated diary system for effective resources planning (including mobile fitters), job launch (to the e-jobsheet app), pricing, purchasing, stock control, invoicing and accounting as well as a richly featured point of sale (POS) capability. It also features both retail and account customer management as well as comprehensive views of customer service activities by account.

Fitter-Force has also been designed from the ground up with support for multi-language operations.

Mike Allen, managing director of CAM, says, “Our new Fitter-Force Forum will enable users to discuss and interact on the issues that affect their businesses such as spiralling pre-printed stationery costs, the over-abundance of paper, lack of forensic work tracking and the control of stock in and out of the business. Clearly a goal we also want to achieve through the forum is to ‘connect’ small/medium fleet service providers to their customers and make it as easy as possible to get an accurate invoice out for work undertaken as soon as possible. The forum participants will help shape the direction in which our Fitter-Force solution will develop to anticipate and address their challenges.”

Previewing the Fitter-Force Forum, Bob Darling of Three Counties Tyre Services, said: “I’m very pleased to have the opportunity to participate in the forum as I want to ensure that as an independent tyre service operator we maximise our efficiencies and continue to improve and grow our business based on the latest technologies available to us. By meeting on a regular basis with the other Fitter-Force users, I’m confident we will be able to share best practice, exchange views and ideas, and plan for new developments by CAM that will continue to enhance our service operations.”