Valeo digital tools supporting customer support strategy

Valeo Service UK has launched a number of digital initiatives to further support customers as part of its wider ‘We Care 4 You’ strategy, which is designed to cover all angles to ensure complete customer support is available.

Valeo recognises that automotive technology is constantly developing and has therefore significantly enhanced its digital customer support to ensure all requirements are met and communication with customers is improved.

Customers now have access to a wide range of efficient digital resources including MyValeoParts, a new genuine part finder featuring a permanent news feed.

This App is available in 14 languages and includes the complete product range as well as applications, drawings, fitting instructions and original reference applications.

Valeo’s Connected Hotline, the interactive and visual feature of the technical hotline, is also available as part of Digital Care. Its main purpose is to provide instant product support to customers on fitment issues, product application or cross reference enquiries.

Other digital features include Flip Books, making it easier to distribute key information online and locate required information.

Meanwhile, TechAssist from Valeo is a web based tool offering customers both a technical database to assist with Valeo products, as well as a learning platform featuring a forum of useful information.