Rapid response essential to service, says Pro-Align

For the second consecutive month, Pro-Align has completed every single one of its aftersales service call outs within a 48-hour timeframe; the wheel alignment and wheel service equipment specialist says this achievement shows the company’s “rapid reactions” and commitment to delivering the very best levels of customer service and care.

“Our wheel alignment equipment offers workshops a huge revenue opportunity so it’s essential that we can respond rapidly to customers in the event of a service issue,” shares Pro-Align managing director Paul Beaurain. “Equipment downtime means lost business for our customers so we strive to resolve all service issues within 48 hours. Thankfully, breakdowns with Hunter equipment are not a common event but thanks to our dedicated aftersales team, we’ve achieved an amazing result in the last two months.”

To assure transparency in its customer service performance, Pro-Align publishes a summary of its aftersales service achievement times on its website. The data shows that the 48 hour response time target was met in more than 90 per cent of all cases during the last 12 months, while around three-quarters of all call outs completed within a 24 hour timeframe.

“Hunter equipment has long been regarded as the best available on the market, so it’s only right that we support customers with similar levels of aftersales support. Hopefully, these latest figures validate this intention,” concludes Beaurain.