Hankook Truck Master service key for Hicks Logistics

South Wales company Hicks Logistics settled on Hankook tyres as its preferred choice over ten years ago, using the Korean manufacturer’s AH22+ and DH05 tyres on its Scania, Volvo and Mercedes tractor units and the TH22 wide singles, and TH10 for the low loaders, on its trailers. Hankook's new Alphatread retread tyres are set to be tested on the fleet and Hankook expects to be able to deliver increased value for money as a result. Hankook’s service has also been key to the continued association with Hicks; the company has its own dedicated tyre fitter at the head office, and is able to manage its own tyres in the local area. However, when working throughout the UK Hankook Truck Masters are relied on to service the fleet.

The seventy strong truck fleet operates from Hicks’ base at Caldicot; however, 25 trucks and low loader trailers are stationed at 10 UK platforms sites across the UK from Sussex to Teeside, delivering and collecting hired equipment for the powered access specialists. 

Transport manager, Simon Hicks, explains that this service is ideal for the company’s needs. “For us it is simple. We make one telephone call and we know the breakdown or service will be dealt with. We are often working to tight deadlines and can’t afford to be spending time chasing up tyre fitters around the country. Hankook does it all for us. It’s convenient, we know what we will be charged, that they will fit the tyres we want and do what we need, when we want.”

Hankook Truck Masters has over 400 service points in the UK and one telephone number to provide the service all fleets need. The most important aspect of the service Hankook provides is that it is based on what the customer needs. For Hicks, local service is not required on a regular basis but an on call service around the UK and occasionally further afield is.