Bosch backing new measures to protect consumers

Bosch Car Service has become one of the first associations supporting a new UK-wide scheme to strengthen industry self-regulation. The Bosch Car Service national network of independent garages, comprising of over 500 members in the UK and Ireland, intends to provide motorists with an alternative to main dealer car servicing and repair, for all vehicle makes and models.

The BCS network is an inaugural member of the Trading Standards Institute’s (TSI) new Consumer Codes Approval Scheme, being launched today to give customers greater confidence in trade associations and business organisations that operate codes of practice. 

The scheme has been given the Government’s official backing by Consumer Minister Jo Swinson, who said it will boost consumer confidence and encourage economic growth. 

TSI chief executive Leon Livermore said: “The Government recognises the importance of this new scheme, which comes with an important sting in the tail. We will be reinforcing the fact that failure for any trader to comply with an industry code, whose logo they display, is a criminal offence for which they could face fines or imprisonment. 

“We’re not going to be shy in tackling some of the biggest industries that cause the greatest problems to consumers. We already have members of the scheme covering the motor industry, solar power, mobility aids and debt – but we expect to include double glazing, furniture and travel in the near future. We are confident more members will come on board as they recognise the power of the TSI Consumer Codes Approval Scheme logo in attracting consumers to their business.” 

More than 15,000 traders have already signed up to one of nine approved codes of practice. Consumers will be able to look for the TSI Approved Code logo, or search a dedicated database at www.tradingstandards.gov.uk, for a member of an approved code in their area. 

Under the scheme, which replaces the Office of Fair Trading scheme, businesses will also be required to offer enhanced consumer protection, including offering ombudsman or arbitration to resolve disputes, protecting customer deposits and respecting consumers in their own home.