Goodyear Dunlop gets face to face with dealers

As part of Goodyear Dunlop’s International Customer Service Week between 1 and 5 October, company’s customer service team visited tyre dealers, franchisees, retailers and wholesalers in no less than 54 locations throughout the UK. The aim was to build relationships and get face to face with the customer, and Goodyear took the opportunity to congratulate its customers for their continued support and cooperation following what it calls a “year of diverse internal improvements.”

A stated priority for Goodyear Dunlop over the course of 2012 has been to place a stronger focus on the customer and build stronger relationships with them. This is part of Goodyear’s global message of being ‘first with people’, which the tyre maker explains as encompassing a healthy network of employees, customers and final end users.

“We really wanted to have an external focus for this year’s Customer Service Week, so it was great for the team to get out on the road & meet so many of our customers,” commented Adele O’Brien, Customer service manager at Goodyear Dunlop UK and Ireland. “The feedback we received on the visits was extremely valuable & we will use this to help develop our customer service offering for the future” comments Adele O’Brien, Customer Service Manager at Goodyear Dunlop UK and Ireland.

Dealers and customer service staff shared their views and exchanged feedback with the Goodyear Dunlop team. Part of the process included a customer engagement survey to measure performance; all participants were entered into a prize draw for a magnum of champagne.

Speaking of the experience, Ian Andrews, managing director at Tyres Northampton comments: “Pleased to see Goodyear Dunlop are taking Customer Service seriously, I feel the visit was very good and Goodyear Dunlop are the only manufacturer that have visited in this way –  it was great to put names to faces.”