Motor Codes names 'most trusted' garages
Thousands of motorists have voted in a nationwide contest to seek out the UK's best car service centres and Motor Codes, the operator of OFT-backed codes of practice for the motor industry, has revealed which were voted the most trusted large and small garages in the UK. Garage of the Year, backed by Havoline, is an annual initiative, highlighting to motorists those garages that are committed to providing consistently high customer service standards. In being awarded the title, the winning garages have beaten off competition from a huge field, open to entry for all garages.
Taking the big business accolade is Reynolds of Selby, North Yorkshire, and the winner in the small business category is ABP Motorsport, Shavington, Cheshire.
Both garage owners were exceptionally proud to pick up the title – one that was decided on by customer votes.
Chris Meredith, owner at ABP said, “We treat each and every customer as a mystery shopper, making sure that everybody who comes through the door experiences the sort of service that we’d expect to receive ourselves. The fact that real customer feedback got us in front of the judges makes the achievement all the more rewarding.”
Placing equal importance on the personal touch, Stephen Reynolds of Reynolds of Selby added, “We are a family-run business and treat all of our staff and customers as an extended part of that family. We’re so pleased to be named Garage of the Year because it shows recognition from the community and reflects the long-standing relationships that we enjoy with many of our customers. I would very much like to thank all of our customers for their continued support and for voting for us to win this prestigious award.”
The winning garages were picked from twenty regional champions, separated by a judging panel that included Emma Butcher, consumer editor at What Car? magazine, Peter Lawton, editor of motor industry magazine Car and Accessory Trader and John Jackson of competition sponsor, Havoline. Each garage was also independently assessed by the RAC.
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