Bandvulc Invests In New Software

Bandvulc Tyre Contracts (BTC) recently invested in new software and telephone systems in order to take the operation “to the next level of expertise,” the company said in a statement.

One of a few, if not the only tyre management facility with a dedicated disaster recovery operation, the new system sees onsite server backup negating the need to travel offsite in the event of a breakdown. According to Bandvulc representatives this is an important asset but something that is seldom mentioned or specifically requested despite its “huge value.” Bandvulc stresses that working with prestigious blue chip and time sensitive operators requires processes to ensure consistent service whatever the circumstances – an investment it is prepared to make. 

The new telephones will, like previously, record all call activity but enable swifter recall in the event of concerns and more especially training for the staff to improve customer responses. Installed in December 2010 was scheduled for implementation on 1 January 2011 and BTC says it looks forward to another year delivering the highest standards of service to its clients.

“It’s important that the delivery of service to our clients is seamless and by investing in support packages and proven alternatives we feel that this is a valued service. It’s all well and good offering a 24/7 telephone system but it’s having a disaster plan in the event of phone failures, power cuts, hardware malfunction and software glitches all of which are realistic problems and ones which all need to be prepared for – our investment shows our dedication and commitment and importantly maintains Bandvulc at the forefront of customer services,” said Phillip West, commercial director for the Group.

Related News:

• Clarke’s Transport Chooses Bandvulc for Fleet Fitment

• NFT Tyre Agreement Awarded to Tyre Maintenance

• Bandvulc Chosen for Bale Fleet