Motor Codes Survey Results

Motor Codes Ltd is the self-regulatory body to oversee standards in the car and garage sector, set up by the SMMT. Motor Codes relies on feedback from customers to rate various aspects of the service they have received from participating garages across the UK. In October, 1,822 service or repair customers completed surveys and the results are encouraging, particularly in view of recent negative publicity in some parts of the press.

Overall, 96 per cent of respondents expressed satisfaction, while 95 per cent said they would recommend the garage to friends and family and the same percentage rated customer service highly.
The quality of information available was rated good by 94 per cent, 96 per cent were satisfied with the booking process and 95 per cent were happy with the quality of the service or repair.

There are 6,500 Motor Codes garages in the UK and customers are encouraged to submit independent feedback, whether good or bad, about their experience. Motor Codes publishes the headline results every month as part of its campaign to enhance standards and to demonstrate transparency.

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