HiQ Says its Training ‘Bucks Industry Trend’

The HiQ fast fit network reports more than 500 bespoke training courses at its HiQ Training Academy were booked in the first half of the year, a volume it believes bucks an industry trend that shows training to have decreased 12 per cent over the past two years. The training offered supports HiQ's partnership-led franchise model and also operates independently as a separate NVQ training programme for tyre technicians.

The academy, explains HiQ, provides a personal development plan for each employee, supporting them to develop their skills in technical competencies and customer facing skills. “We have never had so many business owners and technicians signed up for our Academy. We are delighted to be bucking a national industry trend,” commented Farrell Dolan, HiQ operations manager. “The implementation of our franchise model has been supported with a detailed infrastructure that supports growth and rewards performance Our Academy is just one example of the continued support that we provide, and we are delighted that it is performing so well and meeting the needs of our franchisees.”

Petra Peers, HiQ Academy co-ordinator added: “The academy supports the HiQ vision of delivering an exceptional customer experience. It is a unique undertaking within the industry and sets HiQ apart as a leading provider of bespoke, dedicated training and a true investor in its people.” The academy delivers over 40 bespoke training courses covering business & personnel development, technical, systems, NVQ qualifications and health and safety legislations.

“At HiQ we are passionate about training. We believe that it is what makes the difference in delivering the best customer experience in the fast fit industry,” concluded Peers.