RAC Ranked Top Roadside Service Provider in J.D. Power Study
It’s a hat-trick – the results of the latest J.D. Power and Associates UK Roadside Assistance Study are out, and the RAC has, for a third consecutive year, ranked highest in satisfying UK motorists requiring emergency roadside assistance. The study, now in its eleventh year, measures customer satisfaction with roadside assistance services by examining three factors: timing (the time taken for help to arrive and time taken at the scene); mechanic/vehicle driver (which includes items such as appearance, courtesy and ability to do what was needed); and operator/call centre (including friendliness, reassurance and time taken to answer the phone).