Website “Offers Peace Of Mind To Consumers”

From today, motorists can be confident of receiving fair and honest services from the automotive sector, says Motor Codes Limited. Announcing the launch of its new comprehensive website www.motorindustrycodes.co.uk and the addition of another Code to bolster its armoury of consumer protection, Motor Codes Limited aims at providing a robust method of delivering ever-increasingly high levels of customer service to motorists.

The website, which is now the central source of advice and information for motorists who need help and advice on a whole range of subjects – not just Codes of Practice – is supplemented by a freephone advice line 0800 692 0825 for when the motorist needs to talk to the experts.

Backed by the whole industry, government and the consumer lobby, Motor Codes was established last year to act as the self-regulatory body for the automotive sector and has been responsible for successfully operating two codes of practice which are now joined by a third scheme which covers warranty products – the Motor Industry Code of Practice for Vehicle Warranty Products.

The three Motor Industry Codes of Practice offering consumers peace of mind are:
• New Car Code
• Service and Repair
• Vehicle Warranty Products

“Our self-regulation Codes are there to give protection and peace of mind to consumers by providing help and advice when needed, avoiding the complexities and anxieties associated with costly legislative processes,” said Motor Codes director, Chris Mason. “The majority of calls taken on our free consumer advice line are from people simply looking for timely advice on matters they are unsure of. All of our subscribers are committed to providing the highest level of customer service possible and we work hard to help them maintain that.”

Building on the success of the Motor Industry Code of Practice for Service and Repair launched in August 2008, which already has the largest number of subscribers to any one industry Code, the additional enhancements announced today are designed to demonstrate the sector’s willingness to deliver the highest levels of customer service of any industry.