Independent Garage Complaints Down

The garage sector is said to be succeeding in raising customer service levels. Figures released this week by government-funded advice service Consumer Direct suggest that the number of concerns with workshops is falling, reporting that it received 8,047 calls between January-June 2009 about service and repairs carried out by independent garages – a fall of 4.16 per cent over the same period the previous year.

“These latest figures indicate that there has been an improvement in the performance of independent garages over the past few months. The more businesses that recognise the benefits to be obtained by subscribing to this Code, the better the overall consumer experience will be,” said Motor Codes director Chris Mason. “By working with the sector to provide real benefit for consumers and raise standards across the industry, Motor Codes is best positioned to help motorists identify who they should be doing business with.”