Consumer Reports Survey: Independent Shops Prefered

A new Consumer Reports’ survey shows US consumers prefer using independent vehicle repair shops over car dealerships for vehicle maintenance. “The magazine’s survey points up something independent shops have known for a long time: independent service is more satisfying,” said Ron Pyle, president and CEO of ASA. “The magazine is to be commended for its work in coming up with good, solid data that verifies that claim. That’s a real service to its readers and today’s motorists.”

According to Consumer Reports, in a story in its June 2009, issue: “Eighty-four per cent of owners reported being satisfied with maintenance performed at independent shops compared with 77 per cent at (car) dealerships.” The magazine based that finding on a survey involving 349,000 vehicles. (Tire Review/Akron)