OTR Implements New Service Management System

OTR Tyres Ltd has implemented a new Service Management System as part of its strategy to continually improve onsite service for customers. According to the company, the system provides a seamless transfer of data to and from the OTR Service Engineer and Regional Depot and gives real time information to allow accurate job management. “Travel time and distance, job start and finish information, vehicle downtime, details of work requested and work done are all recorded and used to continually improve the service offered,” said UK operations director Darren Flint.

OTR’s UK service is directed from the company’s 18 Regional Service Hubs and Service Operating Sites around the country and with more than 60 service trucks operating at any one time, the efficient use of resources is constantly reviewed for the benefit of customers. “We have seen an improvement in our service to customer’s onsite which, in turn, reduces their machine downtime, increases production and reduces their overall operating costs,” Flint stated.

“This system has been a challenge to implement, but through perseverance and commitment from OTR staff we feel the investment has been worthwhile. It is a vital tool to ensure we proactively manage our tyre service engineers and has become a core component of the service we offer our customers. OTR have come a long way in recent months and we will continue to develop the system to provide the best possible service both to OTR and its customers,” concluded Darren Flint.