Kwik-Fit Upgrades Mobile Technology

Kwik-Fit Mobile’s decision to equip its off-site tyre fitting fleet of 230 mobile technicians with new mobile technology means fleet customers are receiving a faster and more efficient service, the company has reported. Developed with MMCC Consultants, B2M Solutions and Ryzex, Kwik-Fit reports that its mobile fleet will use the new technology to improve the service it offers some of the UK’s largest vehicle fleets such as British Gas and Motability.

The system is said to offer a 5 per cent efficiency improvement, which means an extra half job a day on top of the current level of 10 customers visits daily. “The 5 per cent improvement in efficiency is significant,” says Simon Lucas, operations director of Kwik-Fit Fleet, adding: “Another major success is the ability to capture customer signatures electronically which has removed the need for follow-up paper work on over 2000 jobs per day.”

According to the company, technology has enabled Kwik-Fit to cut its communications costs by 75 per cent and, based on these savings alone, will recover the cost of the new mobile technology system in less than 18 months.