Goodyear’s fleetHQ Sees Success in First Year

In order to strengthen its U.S. and Canadian service business, Goodyear Tire & Rubber Co. launched fleetHQ(SM) in February to fortify its dealer network with improved services and coverage. “It’s been a validated success,” said Charlie Walters, general manager of fleetHQ Solution Center. “We have more than 11,000 fleets and owner operators enrolled in the program, which provides roadside assistance, national tyre pricing, and centralized billing through local dealers.”

A core component of the program is the reduction of downtime through an emergency roadside service program – more than 1,500 dealers are ready with service 24/7, according to Goodyear. “With that type of coverage,” Walters added, “we can get our customers back up and running quickly. And we can help save them money in the process. There are no fees of any kind for calling our toll free number 1-877-4-Tires-Now.”

Joseph Copeland, vice president for Goodyear commercial tire systems, said, “Our service network is our value proposition. Our goal is to lead the industry in service consistency by optimizing our nationwide network – and even expanding it where necessary. It’s that simple, and it’s the way we plan to grow our business. We’ve already seen emergency tire service call volume increase 35% compared to a year ago. That’s a testament to how well we’re responding to customer needs.

“FleetHQ gives fleets of all sizes the consistency, efficiency and information they need to help reduce their operating costs,” Copeland continued. “No matter their size, fleet customers are most concerned about cost of ownership and operation, pricing, consistency of service, national coverage and the ability to maximize uptime. This service-business focus strengthens long-term relationships between dealers and customers. Together, we work to solve business challenges.” (Tire Review/Akron)