Kwik Fit’s Pit Stops Criticised

German television programme ‘Frontal 21’ has attacked the quality of service delivered by Kwik Fit owned Pit Stop following a series of mystery shopper investigations across the country.

Frontal 21, which is broadcast by ZDF in Germany, claims that a succession of Pit Stop outlets made the unnecessary and costly replacement of brake parts that had been deemed effective by experts prior to the investigation.

The service depots charged customers between 150 and 300 euros to change brake parts that they claimed were worn, alleges the programme.

Frontal 21 concluded that, because of the frequency of such incidents, a ‘business system’ must be in place throughout Pit Stop management, inciting depots to change the parts.

A Pit Stop management spokeswoman rejected the programme’s suspicion and spoke of “unfortunate individual cases.” Branch managers could not offer a plausible explanation when questioned about the findings. The programme advised that customers insist on examining all exchanged parts in the future.